Privacy Policy

Last Updated: May 8, 2026

            Your Privacy Matters: LibraryOrbit is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
        

1. Information We Collect

Personal Information

When you register and use LibraryOrbit, we collect:

Account Information: Name, email address, phone number
Profile Information: Profile picture, address, city
Booking Information: Library preferences, booking history, seat selections
Payment Information: Billing details (processed securely by our payment partners)
Communication Data: Support requests, feedback, and correspondence

Automatically Collected Information

Usage Data: How you interact with our service, features used, time spent
Device Information: Device type, operating system, browser information
Location Data: Approximate location for library recommendations (with permission)
Log Data: IP address, access times, pages viewed

2. How We Use Your Information

Purpose	Data Used	Legal Basis
Account Management	Name, email, phone	Contract Performance
Booking Services	Profile, preferences, payment info	Contract Performance
Communication	Contact details, communication history	Legitimate Interest
Service Improvement	Usage data, feedback	Legitimate Interest
Security & Fraud Prevention	All collected data	Legitimate Interest

2.1 App Permissions

LibraryOrbit may request device permissions only when needed to provide app features:

Camera: Used for QR code scanning, RFID/card workflows, and other in-app scanning features. Camera access is used only after your permission and we do not sell camera data.
Microphone: Used only if a feature inside the app requires audio capture through the web app experience. Audio access is used only after your permission.
Location: Used to help show nearby libraries and location-based library services when you allow location access.
Notifications: Used to send booking confirmations, reminders, account alerts, and service updates.

You can disable these permissions anytime from your Android device settings. Some features may not work if the related permission is disabled.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

With Your Consent

We share information when you explicitly consent to such sharing.

Service Providers

We work with trusted third-party service providers:

Payment Processors: Razorpay for secure payment processing
Cloud Services: MongoDB Atlas for data storage
Communication Services: Email and SMS service providers
Analytics: Usage analytics to improve our service

Legal Requirements

We may disclose information if required by law, court order, or government request.

4. Data Security

            Security Measures:
            End-to-end encryption for sensitive data
Secure HTTPS connections
Regular security audits and updates
Access controls and authentication
Data backup and recovery systems

        

5. Data Retention

We retain your information for as long as necessary to provide our services:

Account Data: Until account deletion + 30 days
Booking History: 3 years for record-keeping
Payment Records: 7 years for legal compliance
Support Communications: 2 years
Usage Analytics: 1 year in aggregated form

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal data
Export your data in a portable format

Correction and Updates

Update your profile information anytime
Correct inaccurate information

Deletion

Delete your account and associated data
Request removal of specific information

You can submit an account deletion request at https://www.libraryorbit.com/delete-account or by emailing libraryorbitsupport@gmail.com from your registered email address.

Control and Preferences

Manage notification preferences
Opt-out of marketing communications
Control location data sharing

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your login and preferences
Analyze usage patterns and improve our service
Provide personalized content and recommendations
Ensure security and prevent fraud

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

8. Children's Privacy

LibraryOrbit is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

Email notification to your registered address
In-app notification
Website banner announcement

11. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Privacy Officer: libraryorbitsupport@gmail.com

General Support: libraryorbitsupport@gmail.com

Phone: +91 6367478069

Address: Kacholiya Road, Chomu, Jaipur, Rajasthan 303702, India

Response Time: We will respond to privacy requests within 30 days.

12. Compliance

This Privacy Policy complies with:

Information Technology Act, 2000 (India)
Digital Personal Data Protection Act, 2023 (India), where applicable
GDPR principles for international users
Industry best practices for data protection